Right of Return

Torso-Verlag – Farbkarten-Shop.de is a trade platform for trade, industry, administration, freelancers and educational institutions, so it’s a pure B2B-platform.
We are not able to sell individual parts to private customers. All prices given on our web pages are net prices expelled in Euro (€) plus value added tax for orders. The legal right of withdrawal for consumers doesn’t apply to commercial customers. This is not the case for distance contracts – contracts between a professional and a private customer (B2C-Clients, customer).
You have the right for a full refund on the delivered goods, as long as the returned item is unused, in its original condition (foil wrapping is also an original packing). When clients refund items a fixed processing charge of 13,50 € is calculated. The costs of refund will be paid by the client. The fee includes postage costs to the client, the authentication of the returned goods and the invoice processing resp. the processing of the credit.
Excluded from the guarantee are the goods alleged to be defective or incorrect supplied goods or goods that do not have the features we actually guaranteed. In this case returned goods will be fetched. Packages sent to us freight collect can unfortunately not be accepted. In the event of an arranged return please do not send a package but insured packages according to the value of goods.

We first try to find out via your website whether you are a business or not. For orders or customers without specifying a website, we reserve the right to request a trade registration prior to the delivery of the goods. Consumers are generally not supplied by us.

Background information:

1. Color patterns are particularly sensitive to intense light and heat, dirt or fingerprints. An unpacked color pattern that was taken in hand cannot be sold as a new product even if they were just touched for testing the product.

2. About 10.000 color patterns are produced and ordered according to the client’s desire. A refund of these products, even if they are free from defects, is comparable to an unsalable stock.

3. According to justice the supplier of a B2C- business has to take back the goods within 14 days. Shipment costs and the shipping packaging that meanwhile was disposed must also be paid by the supplier. The costs must be divided among all products.

4. Our products are in demand almost 100% from B2B-clients. That’s why our logistics are geared to B2B-business. Additional costs for a few other B2C-Clients would increase the logistics. We apologize B2C-clients resp. consumers for any inconvenience.

B2B = Business to Business (Business from company to company)
B2C = Business to Consumer (Business from company to consumer)

If you will be supplied not as a business client but as a client to the law then following right of revocation comes into operation:

Right of withdrawal:

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods. In order to exercise your right of withdrawal, you must inform us:

Torso-Verlag, Obere Strasse 30, 97877 Wertheim, email: shop@torso.de, Tel. +49 (0) 9342-9339-70, Fax +49 (0) 9342-9339-80

by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is optional. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal:

If you withdraw from this Agreement, we have to repay all payments we have received from you immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer). For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; in no case will you be charged for this repayment fees. We may refuse to repay you until we received the goods back or until you have provided proof that you have returned the goods, whichever happens earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the constitution, characteristics and functionality of the goods.

End of revocation.

Revocation Form Torso-Verlag (PDF)